ReplyPilot
Re-audit delta: 0 vs 93 (-93 pts, A → F)
0
/ 100
Grade F
Response Rate 0 / 30 F
Tone 0 / 25 F
Personalization 0 / 25 F
Issue Handling 0 / 20 F
Audited source: apple 5 reviews
Response Rate:
Tone:
Personalization:
Issue Handling:

Fix these first

  1. Issue Handling
    You're at 0/20 on Issue Handling.
    For issue-laden reviews, acknowledge the problem by name, say what's being done (or that you'll investigate), and offer a contact path.
  2. Personalization
    You're at 0/25 on Personalization.
    Reference the reviewer's actual words (feature, bug, moment) in each reply instead of addressing a generic 'customer'.
  3. Response Rate
    You're at 0/30 on Response Rate.
    Reply to the 5 unanswered review(s) — start with the highest-urgency ones. Each reply is a trust signal visible on your store page.

Reply drafts (one set per review)

Deterministic suggestions from your actual reviews — drafts, review before posting. Nothing is posted automatically.

1★ negative urgency: high needs a human 2026-08-01
This app is a scam, it deleted all my data and support never responds.
No developer response.
Draft — review before posting. This review touches refund/legal/charge — reply privately if you can (or via support email) rather than publicly: "Hi — thanks for flagging this. This app is a scam, it deleted all my data and support never responds. We want to get this sorted for you directly. Please reach us at support@ironwoodsoft.com and we'll take care of it personally."
Draft — review before posting. "We're sorry this happened. For refund/legal/charge we handle these personally — email support@ironwoodsoft.com and we'll make it right."
Draft — review before posting. "Thanks for letting us know about this. This app is a scam, it deleted all my data and support never responds. — we'd like to look into your account directly. Please contact us at support@ironwoodsoft.com."
1★ negative urgency: high 2026-08-02
Terrible. The app freezes constantly and the ads are unbearable.
No developer response.
Draft — review before posting. "We're sorry about this — Terrible. We're looking into it now and will ship a fix. Thanks for flagging it."
Draft — review before posting. "This isn't the experience we want for you. We're on it: Terrible. The app freezes constantly and the ads are unbearable. — if you'd like, email support@ironwoodsoft.com and we'll follow up personally."
Draft — review before posting. "Thanks for the detailed report. We've passed it to the team and are working on a fix for our app. Appreciate your patience."
1★ negative urgency: high 2026-08-03
Worst app I've ever used. Don't waste your time.
No developer response.
Draft — review before posting. "We're sorry about this — Worst app I've ever used. We're looking into it now and will ship a fix. Thanks for flagging it."
Draft — review before posting. "This isn't the experience we want for you. We're on it: Worst app I've ever used. Don't waste your time. — if you'd like, email support@ironwoodsoft.com and we'll follow up personally."
Draft — review before posting. "Thanks for the detailed report. We've passed it to the team and are working on a fix for our app. Appreciate your patience."
3★ neutral urgency: low 2026-08-04
It's okay I guess but nothing special.
No developer response.
Draft — review before posting. "Thanks for the honest feedback — It's okay I guess but nothing special. We're always working to improve our app."
Draft — review before posting. "We appreciate you taking the time. We've shared this with the team for a closer look."
Draft — review before posting. "Thanks — and if there's something specific we can fix for you, email support@ironwoodsoft.com and we'll get on it."
4★ positive urgency: low 2026-08-05
Please add dark mode, it hurts my eyes.
No developer response.
Draft — review before posting. "Great idea — Please add dark mode, it hurts my eyes. We've noted this for the roadmap and will share updates in the release notes."
Draft — review before posting. "Love this suggestion. We're always listening — this is on our list for a future update. Thanks for taking the time."
Draft — review before posting. "Thanks for the feature request! We'll take it back to the team. If you'd like to chat about it, email support@ironwoodsoft.com."