ReplyPilot

Reply to app-store reviews without sounding like a bot.

Paste your App Store Connect / Google Play Console review export (CSV) — or just paste your reviews — and get a 0–100 Review-Reply Health Score across 4 dimensions plus ready-to-post reply drafts, in under a minute.

The developer-response column is what the score measures. No response column? We'll score you on the reviews you have.
Optional Response: lines are included in the score. If you don't include them we score response rate from what you paste.

What you get

0–100

Review-Reply Health Score

Four weighted dimensions: Response Rate (30), Tone (25), Personalization (25), Issue Handling (20). Transparent, deterministic rubric.

Drafts

Reply drafts per review

Three ready-to-edit reply suggestions per review — matched to sentiment, urgency, feature requests, and refund/abuse cases that need a human.

Fixes

Fix-first checklist + delta

Prioritized fixes, then re-audit after you ship changes — see your score move up (or down) with a before/after delta.

See it on real examples

Three bundled review batches scored by the same engine — good, medium, and bad.

FAQ

Is my data safe?

You paste your own review export; nothing is fetched from any store, no login, no scraping. Reviews are processed and stored on the server only to show you your report link.

Do the drafts get posted automatically?

No. Every draft is labeled "Draft — review before posting" and you copy-paste it into App Store Connect / Play Console yourself. Posting from the tool is a later version.

How is the score calculated?

Deterministic rules over the reviews you provide: response rate (share replied-to), tone (generic/defensive phrasing), personalization (references to the review's actual content), and issue handling (acknowledgment + next step for bug reports). No AI calls, no black box — same input always scores the same.

Which CSV exports work?

App Store Connect ("Date, Review, Rating, Version, Developer Response…") and Google Play Console ("Review URL, Review Title, Review Text, Star Rating…") exports, both as CSV files. Plain pasted reviews with optional Response: lines also work.