ReplyPilot
Re-audit delta: 70 vs 0 (+70 pts, F → B)
70
/ 100
Grade B
Response Rate 25 / 30 B
Tone 18 / 25 B
Personalization 20 / 25 B
Issue Handling 7 / 20 D
Audited source: apple 6 reviews
Response Rate:
Tone:
Personalization:
Issue Handling:

Fix these first

  1. Response Rate
    You're at 25/30 on Response Rate.
    Reply to the 1 unanswered review(s) — start with the highest-urgency ones. Each reply is a trust signal visible on your store page.
  2. Personalization
    You're at 20/25 on Personalization.
    Reference the reviewer's actual words (feature, bug, moment) in each reply instead of addressing a generic 'customer'.
  3. Tone
    You're at 18/25 on Tone.
    Rewrite generic "thanks for your feedback" responses to acknowledge the specific point and sound human (avoid canned lines and defensive phrasing).

Reply drafts (one set per review)

Deterministic suggestions from your actual reviews — drafts, review before posting. Nothing is posted automatically.

3★ neutral urgency: high 2026-08-01
Good app but the sync is slow. Takes forever to load my transactions.
Your response: Thank you for your feedback, we will take it into consideration.
Draft — review before posting. "Thanks for the honest feedback — Good app but the sync is slow. Takes forever to load my transactions. We're always working to improve our app."
Draft — review before posting. "We appreciate you taking the time. We've shared this with the team for a closer look."
Draft — review before posting. "Thanks — and if there's something specific we can fix for you, email support@ironwoodsoft.com and we'll get on it."
5★ positive urgency: medium needs a human 2026-08-02
I love this app! The new reports are so useful.
Your response: Thanks for your feedback! We appreciate your support.
Draft — review before posting. This review touches refund/legal/charge — reply privately if you can (or via support email) rather than publicly: "Hi — thanks for flagging this. I love this app! We want to get this sorted for you directly. Please reach us at support@ironwoodsoft.com and we'll take care of it personally."
Draft — review before posting. "We're sorry this happened. For refund/legal/charge we handle these personally — email support@ironwoodsoft.com and we'll make it right."
Draft — review before posting. "Thanks for letting us know about this. I love this app! — we'd like to look into your account directly. Please contact us at support@ironwoodsoft.com."
2★ negative urgency: high needs a human 2026-08-03
The subscription renewal charged me without warning. Not cool.
Your response: We appreciate your feedback and will pass it on to the team.
Draft — review before posting. This review touches refund/legal/charge — reply privately if you can (or via support email) rather than publicly: "Hi — thanks for flagging this. The subscription renewal charged me without warning. We want to get this sorted for you directly. Please reach us at support@ironwoodsoft.com and we'll take care of it personally."
Draft — review before posting. "We're sorry this happened. For refund/legal/charge we handle these personally — email support@ironwoodsoft.com and we'll make it right."
Draft — review before posting. "Thanks for letting us know about this. The subscription renewal charged me without warning. — we'd like to look into your account directly. Please contact us at support@ironwoodsoft.com."
4★ positive urgency: low 2026-08-04
Please add a recurring bill feature, I keep asking for it.
Your response: We're sorry for the inconvenience. We will pass your feedback to the team.
Draft — review before posting. "Great idea — Please add a recurring bill feature, I keep asking for it. We've noted this for the roadmap and will share updates in the release notes."
Draft — review before posting. "Love this suggestion. We're always listening — this is on our list for a future update. Thanks for taking the time."
Draft — review before posting. "Thanks for the feature request! We'll take it back to the team. If you'd like to chat about it, email support@ironwoodsoft.com."
1★ negative urgency: high 2026-08-05
Sync is completely broken after the update, my data disappeared.
Your response: Thank you for your feedback. Sorry for the inconvenience.
Draft — review before posting. "We're sorry about this — Sync is completely broken after the update, my data disappeared. We're looking into it now and will ship a fix. Thanks for flagging it."
Draft — review before posting. "This isn't the experience we want for you. We're on it: Sync is completely broken after the update, my data disappeared. — if you'd like, email support@ironwoodsoft.com and we'll follow up personally."
Draft — review before posting. "Thanks for the detailed report. We've passed it to the team and are working on a fix for our app. Appreciate your patience."
4★ positive urgency: low 2026-08-06
Works fine for what I need, decent app.
No developer response.
Draft — review before posting. "Thanks so much — so glad our app is working well for you! Works fine for what I need, decent app."
Draft — review before posting. "This made our day — thank you! We'll keep improving our app."
Draft — review before posting. "Thanks for the kind words! Reviews like this keep us going. Reach out anytime if you need anything."