ReplyPilot
Re-audit delta: 93 vs 70 (+23 pts, B → A)
93
/ 100
Grade A
Response Rate 30 / 30 A
Tone 25 / 25 A
Personalization 25 / 25 A
Issue Handling 13 / 20 C
Audited source: apple 5 reviews
Response Rate:
Tone:
Personalization:
Issue Handling:

Fix these first

  1. Issue Handling
    You're at 13/20 on Issue Handling.
    For issue-laden reviews, acknowledge the problem by name, say what's being done (or that you'll investigate), and offer a contact path.

Reply drafts (one set per review)

Deterministic suggestions from your actual reviews — drafts, review before posting. Nothing is posted automatically.

5★ positive urgency: medium 2026-08-01
Love this app! The new offline mode is exactly what I needed for hiking trips. Works great even on airplane mode.
Your response: Thank you so much! We're glad offline mode is helping on the trail. We're adding offline map layers next.
Draft — review before posting. "Great idea — Love this app! The new offline mode is exactly what I needed for hiking trips. Works great even on a… We've noted this for the roadmap and will share updates in the release notes."
Draft — review before posting. "Love this suggestion. We're always listening — this is on our list for a future update. Thanks for taking the time."
Draft — review before posting. "Thanks for the feature request! We'll take it back to the team. If you'd like to chat about it, email support@ironwoodsoft.com."
1★ negative urgency: high 2026-08-02
App crashes every time I open the camera view on my Pixel 8. Happens 100% of the time since the last update.
Your response: We're sorry about this — we've reproduced the Pixel camera crash and a fix is in the 2.4.2 update rolling out this week. Thanks for the detailed report.
Draft — review before posting. "We're sorry about this — App crashes every time I open the camera view on my Pixel 8. We're looking into it now and will ship a fix. Thanks for flagging it."
Draft — review before posting. "This isn't the experience we want for you. We're on it: App crashes every time I open the camera view on my Pixel 8. Happens 100% of the time sinc… — if you'd like, email support@ironwoodsoft.com and we'll follow up personally."
Draft — review before posting. "Thanks for the detailed report. We've passed it to the team and are working on a fix for our app. Appreciate your patience."
2★ negative urgency: high 2026-08-03
Battery drain is real, dropped 40% in two hours with the tracker running.
Your response: Thanks for flagging the battery drain — we found a GPS wake-lock bug in 2.4.1 and the fix ships in 2.4.2. If it persists after updating, please email support@trailcam.example and we'll take a look personally.
Draft — review before posting. "We're sorry about this — Battery drain is real, dropped 40% in two hours with the tracker running. We're looking into it now and will ship a fix. Thanks for flagging it."
Draft — review before posting. "This isn't the experience we want for you. We're on it: Battery drain is real, dropped 40% in two hours with the tracker running. — if you'd like, email support@ironwoodsoft.com and we'll follow up personally."
Draft — review before posting. "Thanks for the detailed report. We've passed it to the team and are working on a fix for our app. Appreciate your patience."
4★ positive urgency: low 2026-08-04
Would love a dark mode for night hikes. Great app overall!
Your response: Great idea — dark mode is on our roadmap and we'll announce it in the release notes. Thanks for the suggestion!
Draft — review before posting. "Great idea — Would love a dark mode for night hikes. Great app overall! We've noted this for the roadmap and will share updates in the release notes."
Draft — review before posting. "Love this suggestion. We're always listening — this is on our list for a future update. Thanks for taking the time."
Draft — review before posting. "Thanks for the feature request! We'll take it back to the team. If you'd like to chat about it, email support@ironwoodsoft.com."
1★ negative urgency: high needs a human 2026-08-05
Refund request. I was charged twice for the premium subscription and I want my money back immediately.
Your response: We're sorry about the double charge — this is handled personally by our billing team. Please email support@trailcam.example with your receipt and we'll refund the duplicate today.
Draft — review before posting. This review touches refund/legal/charge — reply privately if you can (or via support email) rather than publicly: "Hi — thanks for flagging this. Refund request. We want to get this sorted for you directly. Please reach us at support@ironwoodsoft.com and we'll take care of it personally."
Draft — review before posting. "We're sorry this happened. For refund/legal/charge we handle these personally — email support@ironwoodsoft.com and we'll make it right."
Draft — review before posting. "Thanks for letting us know about this. Refund request. — we'd like to look into your account directly. Please contact us at support@ironwoodsoft.com."